Where we ship

We currently ship within the United States only and aren’t shipping internationally yet. If you need delivery to a PO box or an APO/FPO address, email hello@getsaal.com before you order and we’ll confirm whether we can get it there.

What it costs

Free standard shipping on orders of $50 or more. Orders under $50 ship for a flat $5.95.

Processing time

We pack and hand orders to the carrier within 1–2 business days. Orders placed on a weekend or public holiday are processed the next business day.

Delivery time

Once shipped, standard delivery usually takes 3–7 business days depending on where you are. These are carrier estimates, not guarantees, and they can stretch during peak periods.

Tracking

You'll get a tracking number by email as soon as the label is created. Tracking can take up to 24 hours to start updating. If nothing has moved after five business days, email hello@getsaal.com and we'll chase it.

Wrong or incomplete addresses

Please check your address at checkout. We can't reroute a package once it's shipped. If an order comes back to us as undeliverable, we'll either refund it less any shipping cost we've already incurred, or resend it once you've confirmed the correct address.

Lost or damaged in transit

If your order arrives damaged, email hello@getsaal.com with your order number and photos of the packaging and the item, and we'll replace it. If tracking shows delivered but the package isn't there, check with neighbours and your building first, then email us within seven days of the delivery date.

If you bought on Amazon

Orders placed through Amazon ship under Amazon's own shipping terms, with Prime delivery where eligible. This policy covers orders placed on getsaal.com only.