Returns

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.

To start a return, email hello@getsaal.com with your order number. We'll reply with a return address and instructions. We can't process returns sent back without contacting us first.

Who pays return shipping

You cover return shipping if you've changed your mind. We cover it if the item arrived damaged or defective, or if we sent the wrong thing — email us a photo and your order number and we'll sort it out, including a replacement.

Refunds

Once your return arrives and we've inspected it, we'll email you either way. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.

If more than 15 business days have passed since we told you a refund was approved and you still haven't seen it, email hello@getsaal.com.

Exchanges

The fastest way to exchange something is to return the original and place a new order once your return is approved.

What we can't accept

Used or washed items, items returned without their original packaging, and anything sent back more than 30 days after delivery.

Faults and the guarantee

Separate from returns, SAAL products carry a one year guarantee against manufacturing defects, and every order includes a repair kit. If something fails, email hello@getsaal.com with a photo and your order number.

If you bought on Amazon

Orders placed through Amazon are returned and refunded under Amazon's return policy, not this one. Start the return from your Amazon orders page.